Any software of this magnitude requires troubleshooting at one time or another. The one thing that I have found is that Microsoft is pretty much central to troubleshooting any of the issues that you have with this application. This isn't to say that you cannot find additional information elsewhere, but you can be certain that Microsoft has a fix, is working finding a fix or will work on finding a fix once they are aware of the issue. All the resources that I have used thus far to troubleshoot the application are from Microsoft.
Knowledge Bases
- MSDN (http://msdn.microsoft.com/)
- TechNet (http://technet.microsoft.com/)
- Microsoft Premier Support (http://premier.microsoft.com/)
- Customer Source (http://www.microsoft.com/dynamics/en/us/customersource.aspx)
Books
- Inside Microsoft Dynamics AX 2009
- Microsoft Dynamics AX 2009 Installation Guide
- Microsoft Dynamics AX 2009 Enterprise Portal Administration Guide
- Microsoft Dynamics AX 2009 White Paper: Configuring Kerberos Authentication with Role Centers
- Microsoft Dynamics AX 2009 Security Hardening Guide
- Microsoft Dynamics AX 2009 Server and Database Administration Guide
- How to Improve Stability of the AOS for Microsoft Dynamics AX (Customer Source – Authentication Required)
- Event Trace Parser (Customer Source – Authentication Required)
- Installation isn't exactly self-explanatory but once it is setup and you understand it, it is a great tool for troubleshooting slow performance in the application itself.
- PerfMon (Part of the base Microsoft Operating System)
- PAL (Performance Analysis Logs – Used in combination with PerfMon)
- Event Viewer (Part of the base Microsoft Operating System)
- Debugging Tools for Windows
- Log Parser 2.2
- Great for pulling the event viewer logs from multiple servers and then saving them to disk to be opened in Excel to be analyzed.
- Also great when you are pulling the event logs from a large number of servers to package up to send to Microsoft, rather than connecting to each server and saving them.
